Wouter Buning
UX Artist

With nature as the conductor of my design proces

Supporting the end-to-end process of potato production and logistics

With processes that were specific per season it was nature who dictated the order in which the functionalities needed to be delivered.

The assignment

Key objectives & requirements

  • Go Live with two separate parts of the process at exact moments in the season to fix the broken parts in the current system.

  • Implement track & trace from beginning to end so any delivered mini tuber can easily be traced back to its original mother plant if need be.

  • User friendly and better fitting to the work process and HZPC way of working

  • Ready for future extensions and international roll out.

Supporting the end-to-end process of potato production and logistics

The problem we encountered

The current solution was outdated and the support had recently ended. There were also countless separate excel files floating around on local machines that contained essential information.

While preparing for the upcoming season the Greenhouse and Storage planner discovered that at least one part of the software tooling was not working properly anymore. And it had already effected the running season.

This needed to be fixed. Fast.

Supporting the end-to-end process of potato production and logistics

The solution we delivered

A tailor made desktop application supporting the planning and execution of the 5 departments involved in the production of mini tubers.

From order planning and production in the greenhouse all the way to the counting and storage in the warehouse and delivery to customers.

Kick-off
Supporting the end-to-end process of potato production and logistics

Timing was everything

The situation was urgent and critical. And nature does not wait for software releases.

We immediately had to dive in and start creating the new solution for step 4 in the overall process. Followed by step 2, and then step 5.

This was necessary to support the parts of the process, which spans over 2 calendar years, at the right moment in the season.

Supporting the end-to-end process of potato production and logistics

The switch to remote working

Through our previous projects together we had become a close and high performing team. So at first, the forced switch to working separately from home felt like a set back.

But it turned out that because of our history we were able to face and solve this challenge rather smoothly. But, to even exceed the expectations while being forced to suddenly work 80% remote and staying within time and budget nonetheless made us feel quite proud.

Supporting the end-to-end process of potato production and logistics

Simple proces maps

Early in the project I try to uncover the essence of the process and draw maps in several levels of detail.

They play an important role in the understanding between people from all layers of the organisation.

In this way these visualisations help streamline the conversations throughout the whole project a lot.

Supporting the end-to-end process of potato production and logistics

A little un-agile maybe?

As I said, Mother Nature forced our hand to follow an unconventional planning. There was little to none room for deviation from it, but all the more agility was needed from us team members to still make sure the solution was not going to suffer because of this.

User Research

Field studies: Observe and converse

By far 2 my most favourite ways of user research:

  • observing people while they perform their work activities.

  • talking to the people who are going to use the solution I am designing

The outcomes and findings of these types of research reveal what is needed to support the work process in the most optimal way and show which bottlenecks are currently preventing it.

Supporting the end-to-end process of potato production and logistics

Design sessions

Depending on the phase of the design process, the amount of uncertainty, and the people involved I pick a format that suits the outcome I need to achieve to move forward.

This particular one was sticky notes on sheets of paper. Taking pictures of states that seem fruitful. And repeating the exercise a few times trying different approaches.

Supporting the end-to-end process of potato production and logistics

Multi disciplinary brainstorm sessions

Whenever a direction or design strategy is clear it is good to bring in the wisdom and point of views from all the disciplines involved to avoid unnecessary pitfalls.

Interaction Design
Supporting the end-to-end process of potato production and logistics

Wireflows

I use this merge between wireframes and flowcharts a lot to figure out what the best fitting structure and layouts could be.

I always do this with pen and paper. It is just works the quickest for me. It allows me to play with the level of detail very easily.

And in my experience it does wonders in communicating my solution ideas with both users and development team members.

UI Design
Supporting the end-to-end process of potato production and logistics

To each its own colour

We ultimately offered each department their own section in the application. And set up a design system where the main colour of all components could switch along with the section colour.

Besides adding some joy to the application this was especially useful for the employees who needed to use more than one section. And most employees needed at least access to two of them.

User Testing

The moment of truth

Every sprint of two weeks resulted in new working functionalities. Which obviously needed to be tested by end users. The two critical Go Live moments were very incredibly tense, but also very successful.

But nothing is 100% right the first time. So every test delivered valuable input for improvements.

Testimonials:
18
sprints
12
releases
80%
Working remote
4
sketch blocks